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Shipping

Your orders will be sent by DHL Express, which guarantees a fast shipping for your orders.

Are all goods despatched on the day I order?

We try to get all our orders despatched on the day of order. However, this may not always be possible, for the following reasons:


Credit card checks - Sometimes we may need to make additional checks on your credit card which might delay your order. This could result in a delay an order for up to 36 hours. If this occurs we will inform you by email.

Occasionally if a particular product is in high demand, we will need to re-order from our suppliers. This could result in a delay an order for up to 72 hours.

Orders with different stock availability If you have selected multiple items with different availability times then we will despatch your order when all items are ready.

 

Online Tracking

You will receive an email from us once your order has left the warehouse. Click the consignment number/parcel number/account number link to track your order. You will be taken to the carrier website where you can track your order.

 What are the UK delivery costs?


UK Express Delivery £8. We also offer shipping service for orders to be delivered outside the UK for only £8. No any other charges will be paid by the recipient.

 Important Information


Please ensure your shipping address is correct.


We aim to deliver all of our orders and keep failed deliveries to a minimum. Failed deliveries may occur when an incorrect consignee address is left with us. Thus, please do leave us your correct shipping address along with your contact phone number.


Please note! Refused shipments will be assessed and a 25% restock fee and any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to sneakeresse-store.uk.com. Please note this amount will be deducted from your merchandise store credit. Also note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.